Shipping policy

Last updated: August 25, 2026

Order processing

Orders are prepared on business days, excluding weekends and public holidays. Any dispatch or delivery estimate displayed at checkout or in your order confirmation is an estimate, not a guarantee.

During launches, promotions, severe weather, carrier disruptions, or periods of unusually high demand, processing or transit may take longer.

Shipping rates and promotions

Available shipping methods, charges, and any free-shipping threshold or promotion are shown at checkout before payment. The checkout total controls the shipping charge for your order.

Tracking

When tracking is available, it will be sent to the contact information used for the order. Tracking activity may not appear until the carrier completes its first scan.

Address accuracy

Please review your shipping address before completing checkout. Contact support@klenivo.com immediately if a correction is needed. We cannot guarantee an address change after fulfillment has started and are not responsible for delays or loss caused by an incorrect address supplied at checkout.

Delayed, lost, or damaged shipments

Carrier delays can occur after an order leaves our control. If tracking has not updated for an extended period, or if a shipment appears lost or arrives damaged, email support@klenivo.com with your order number. For damage claims, include photos of the item, packaging, and shipping label.

International orders

Where international shipping is available, import duties, taxes, customs fees, and local handling charges may be collected by the destination country or carrier. Unless checkout states otherwise, those charges are the customer's responsibility.