Contact information

Last updated: August 25, 2026

We are here to help with product questions, order updates, returns, and delivery concerns.

Email: support@klenivo.com

Please include your order number when contacting us about an existing order. For a damaged, incorrect, or incomplete order, include clear photos of the product, packaging, and shipping label so we can review the issue.

For product-use questions, tell us the drain type, visible pipe materials, connected fixtures, and the exact product label you have. Do not send passwords, payment-card details, or other unnecessary sensitive information by email.

Shang Yun Tech Co., Limited

Room 11, 22/F, 111 Tung Chau Street, Tai Kok Tsui, Kowloon City District, Kowloon, Hong Kong SAR, China