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Refund policy
Last updated: August 25, 2026
30-day return request period
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.
Because Klenivo drain treatments are household chemical products, opened or used items cannot normally be returned for safety reasons. This does not affect claims involving products that arrived damaged, defective, incorrect, or materially different from what was ordered, or any rights required by applicable law.
Starting a return
Email support@klenivo.com before sending anything back. Include your order number and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos of the product, packaging, and shipping label.
Returns sent without prior authorization may not be accepted. If a return is approved, we will provide the applicable return instructions and return address.
Damaged, defective, or incorrect orders
Inspect your order after delivery. Contact us within seven days if an item arrives damaged, defective, incorrect, or incomplete. Once the issue is verified, we may offer a replacement, refund, or another appropriate resolution.
Non-returnable items
The following are not eligible for return unless required by applicable law:
- Opened or used household chemical products
- Products damaged through misuse, improper storage, or failure to follow package directions
- Gift cards
- Items specifically marked final sale
Return shipping
Customers are responsible for return shipping costs for preference-based returns. If we confirm that an item was damaged, defective, or sent incorrectly, Klenivo will provide an appropriate resolution and cover reasonable return shipping when a return is required.
Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time to post it.
If more than 15 business days have passed since we approved your refund, email support@klenivo.com.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has entered fulfillment or shipped.
European Union cooling-off rights
If an order is shipped into the European Union, applicable law may provide a 14-day right to cancel or return the order. Any statutory rights apply in addition to this policy.